Refund policy

Returns & Right of Withdrawal — Cause Merch

  • Self-serve returns: Go to My account, open Orders, choose Request a return (when available), or email support@causemerch.com.

  • EU right of withdrawal: 14 days from delivery for non-personalized items.

  • Exclusions: Items made to your specifications/personalized are not eligible (Directive (EU) 2011/83).

  • Condition: Unworn, unwashed, with tags.

  • How to withdraw: Email support@causemerch.com with subject “Withdrawal” and your order number. We’ll send return instructions and the return address (may differ from the shipping origin).

  • Refunds: Product price refunded to the original payment method within 14 days after we receive/inspect the return.

  • Costs: Original shipping refundable only where legally required; return shipping at the customer’s expense unless defective/incorrect.

  • Defective/Incorrect: Contact within 14 days with photos; we will replace or refund.

EU Model Withdrawal Form (optional)

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [list].

Order number: [ ] — Ordered/received on: [ ] — Name: [ ] — Address: [ ] — Date/Signature: [ ]