Support / FAQ

Need help? Email support@causemerch.com  — we reply within 24–48h (business days).
Production time: 5–10 business days (made-to-order).

Orders

When will my order ship?
We produce on demand. Production takes 5-10 business days. You’ll get tracking when it ships.

Can I change/cancel my order?
We can edit/cancel within a few hours after purchase, before production starts. Email support@causemerch.com with subject URGENT — Change/Cancel + your order number.

Shipping

 

Shipping & Delivery

We ship worldwide from our European and U.S. partners.
Orders are made-to-order — average production time: 3–5 business days.

Free Shipping thresholds:

  • 🇩🇪 Germany: Free on orders over €75

  • 🇪🇺 European Union: Free on orders over €75

  • 🇬🇧 United Kingdom: Free on orders over £65

  • 🇨🇭 Switzerland: Free on orders over CHF 65

  • 🇺🇸 United States: Free on orders over $75

All other destinations have calculated rates displayed at checkout.

Delivery times

  • EU/USA: 3–12 business days after production

  • International: 7–21 business days after production
    Items in the same order may ship separately.

Duties/Taxes
Orders outside the EU may incur duties payable by the recipient.

Free EU shipping
Free shipping over €75 (EU).

Returns

Self-serve returns
Start a return via My account → Orders → Request a return (when available), or email support@causemerch.com.

Return window
You have 14 days from delivery for non-personalized items.

Condition
Items must be unworn, unwashed, and with tags.

Who pays return shipping?

  • Change of mind/size: customer pays return shipping

  • Defective/incorrect items: we cover it or resend at no cost

Exclusions
Personalized/custom items and digital downloads are not returnable.

Refunds
Refund to the original payment method within 14 days after we receive/inspect the return.

Sizing & Care

Size guide
Check the size chart (cm) on each product page. If in doubt, size up for a relaxed fit.

Care
Cold wash, inside out. Do not iron directly on the print/patch. Avoid tumble drying.

Product & Quality

Printing methods
We use DTG, DTF, and Embroidery, depending on the product and artwork. Each product page lists the specific method used.

  • DTG: best for detailed prints on cotton; soft hand-feel

  • DTF: vibrant colours, great opacity on dark garments; slightly glossier hand-feel

  • Embroidery: premium raised finish; ideal for logos/simple shapes (very tiny details aren’t suitable)

Colour & placement
Minor variations can occur between mockups and final prints.

Contact

Didn’t find your answer? Email support@causemerch.com with your order number and a short description.